How Brand, UX, and CX work together for Customer Success

Every business delivers a customer experience, and whether this is done with intention or by default, this experience is your brand brought to life. Your challenge is to deliver an intentional customer experience in such a compelling way — whether through the User...

CX Communication Best Practices

Communicating to both your internal and external customers is an important component to sustaining your CX program and driving results. Here are five best practices that will help you frame your communication efforts: Know your audience Make people (team members and...

Customer Delight and US Health Care Industry

Customer delight is not just customer satisfaction. It is to consistently exceed the expectations of your customer. We, CustomersFirst Now (CFN) are in the business of being the source for end-to-end customer delight. We offer a roadmap, CFN Solution Framework for our...