CFN BLOG

OUR POINT OF VIEW

Quantifying the Customer Experience

Many companies recognize that a focus on their customers experience at all touch points is a key component of a successful business strategy. Measuring and then enriching the overall customer experience has taken many forms, sometimes with mixed results. The analytics...

CFN Rating™ Benchmarking

In the previous article, we introduced you to CFN RatingTM to explain why you want a CFN Rating for your company and how we calculate our CFN Rating. In this article, you will learn who we benchmark companies against and why; what are some of the best practices...