CFN BLOG

OUR POINT OF VIEW

Quantifying the Customer Experience

Many companies recognize that a focus on their customers experience at all touch points is a key component of a successful business strategy. Measuring and then enriching the overall customer experience has taken many forms, sometimes with mixed results. The analytics...

CFN Rating™ Benchmarking

In the previous article, we introduced you to CFN RatingTM to explain why you want a CFN Rating for your company and how we calculate our CFN Rating. In this article, you will learn who we benchmark companies against and why; what are some of the best practices...

CX Communication Best Practices

Communicating to both your internal and external customers is an important component to sustaining your CX program and driving results. Here are five best practices that will help you frame your communication efforts: Know your audience Make people (team members and...