Journey Mapping Interactive

Weekly Quick Start Training & Q&A Session for CFN Insight Trial Users

Journey Mapping Training & QA

Please join us to get a Quick Start training, and to answer any Journey Mapping Questions.

This is your opportunity to learn more about journey mapping.  Join us weekly for our drop-in Journey Mapping session – there is no need to pre-register.  Bring your questions, watch quick demonstrations, hear what your peers are working on.
– Not sure what journey maps are?
– Want to understand what Moments of Truth and Paint Points are?
– Interested in how to drive action from your journey map?
– Want to better understand Emotion Ratings?
– Learn how report scorecards bring the map to life…

At each session, we will present a short agenda and then open it up for questions from attendees. Learn more about any journey mapping and CX topics like these:

  • What is a touchpoint
  • What is a MOT
  • What is Pain point
  • Why important to see intersection
  • Why Accountability is so critical
  • How to drive action from Journey Maps
  • Emotion Ratings
  • How to Use a Journey Mapping Action Scorecard
  • How to leverage the power of custom views
  • CX Benefits of using a Journey Mapping Workflow

…and any other topic you want to talk about during this Q&A


When: Fridays 10:00 am (Mountain Time)

Where: On conference call at:

For Whom: CFN Insight trial users, or anyone who wants to learn more about Journey Mapping.

Click here to start your CFN Insight Free Trial


Want a reminder? Download this calendar file