Journey Mapping InteractiveWeekly Quick Start Training & Q&A Session for CFN Insight Trial Users
Journey Mapping Training & QA
Please join us to get a Quick Start training, and to answer any Journey Mapping Questions.
This is your opportunity to learn more about journey mapping. Join us weekly for our drop-in Journey Mapping session – there is no need to pre-register. Bring your questions, watch quick demonstrations, hear what your peers are working on.
– Not sure what journey maps are?
– Want to understand what Moments of Truth and Paint Points are?
– Interested in how to drive action from your journey map?
– Want to better understand Emotion Ratings?
– Learn how report scorecards bring the map to life…
At each session, we will present a short agenda and then open it up for questions from attendees. Learn more about any journey mapping and CX topics like these:
- What is a touchpoint
- What is a MOT
- What is Pain point
- Why important to see intersection
- Why Accountability is so critical
- How to drive action from Journey Maps
- Emotion Ratings
- How to Use a Journey Mapping Action Scorecard
- How to leverage the power of custom views
- CX Benefits of using a Journey Mapping Workflow
…and any other topic you want to talk about during this Q&A