Customer Experience (CX) Consulting & Solutions
CX consulting and implementation has been our expertise for over 14 years. We help companies build end-to-end Customer Experience programs, Journey Mapping implementations leveraging CX Best Practices, CX Survey/VOC Programs, CX Training, CX Quick Win Scorecards, and more in order to transform companies into a ‘Customers First’ culture.
Our team of CX and Customer Success
Rebrand main operating companies (countries) under one unified business while responding to tough economic climate and higher expectations from customers.
In efforts to create an engaging, tech-focused omni-channel experience, priorities and resources were assigned based assumptions of customer needs, as opposed to actual need.
After a period of growth and acquisitions, bringing together the new organizations under their current CX program and regaining market leadership proved difficult.
Desire to create a unique customer experience, but needed clarity and prioritization in key customer groups as well as establish confidence and alignment among leadership.
Analytics First Team
We have a dedicated team of seasoned data scientists and analysts who study customer data in order to help you leverage and make better sense of your data to drive
Indices and Scores
We break down company, industry, and geography-segmented customer delight scores, identifying how you rank among leaders in your sector.
Trends & Benchmarks
We compile and analyze your VOC, survey, Journey Mapping, and customer data then deliver trending, benchmarking, and aggregate intelligence.
We analyze your customer data to understand what is and is not working, so your company can take the right actions and make fact-based investments.
We develop the analytics that help you predict your customer behaviors linked to your financial KPIs and corporate objectives.
To truly bring your customer delight and experience programs to fruition, your entire team must be on board. Our program is designed to ensure every single colleague, regardless of rank or role, understands how to create a positive impact.
Your company’s culture is a defining element and your colleagues bring it to life in their role in the organization. We teach how delighting customers fits within their role, the culture, and how they interact with your customers.