CX Industry Insights for Customer-Centric Businesses

Executive Overview At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI).  Usually most CX programs begin with a “belief” that improving the customers’...

Customer experience (CX) has come a long way in a short time. Most people hadn’t even considered CX as a way to enhance customer engagement, differentiate their companies or leverage customer journey maps to improve their CX. Now we see many companies using customer...

Some of the best insights come from analyzing customer data in a new way. Many companies have years’ worth of customer survey data, much of which has only been given a cursory review by the marketing team. Imagine the possibilities if your company was to take this...

Many companies will answer yes to this above question. However, many of those same companies will have little to no objective measurements in place to actually measure their delivered customer experience. While it is true that many companies have some sort of customer...

Placing Customers First Our customers have found significant value in understanding what we mean when we help them place their customers first in their companies. Because even though it might sound obvious, or even trite, to “place your customers first”, for many...

ENGLEWOOD, CO, October 2, 2017 – CustomersFirst Now, a Customer Experience (CX) and Journey Mapping company, has been recognized as a ‘Leader’ in the Aragon Research Tech Spectrum™ for Customer Journey Mapping, 2017. “We are thrilled to be named a Leader in Customer...

ENGLEWOOD, Colo. - Sept. 26, 2017 - PRLog -- CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, has been recognized as an Award Finalist in the Ventana Research Digital Innovation Awards in the Customer...

Every business delivers a customer experience, and whether this is done with intention or by default, this experience is your brand brought to life. Your challenge is to deliver an intentional customer experience in such a compelling way — whether through the User...

Connect Your Silos Organizational silos exist, and we will likely never get rid of them, but they are not great for Customer Experience. Silo-thinking prevents effective communication, collaboration, and decision-making. And worse, by its nature silos are...

Executive Overview Are you new to CX (Customer Experience)?  Trying to help your company understand what CX is and is not?  Want to link CX to what matters to your CEO?  Not sure where to start? Answering these questions as a new or experienced CX leader is not only a...

OAKLAND, Calif. - May 10, 2017 - PRLog -- CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, is announcing major new features in their CFN Insight™ software during the Gainsight Pulse 2017 conference this...