CX Industry Insights for Customer-Centric Businesses

Quantifying the Customer Experience

Quantifying the Customer Experience

Many companies recognize that a focus on their customers experience at all touch points is a key component of a successful business strategy. Measuring and then enriching the overall customer experience has taken many forms, sometimes with mixed results. The analytics...

CFN Rating™ Benchmarking

CFN Rating™ Benchmarking

In the previous article, we introduced you to CFN RatingTM to explain why you want a CFN Rating for your company and how we calculate our CFN Rating. In this article, you will learn who we benchmark companies against and why; what are some of the best practices...

CX Communication Best Practices

CX Communication Best Practices

Communicating to both your internal and external customers is an important component to sustaining your CX program and driving results. Here are five best practices that will help you frame your communication efforts: Know your audience Make people (team members and...

Customer Delight and US Health Care Industries

Customer Delight and US Health Care Industries

Customer delight is not just customer satisfaction. It is to consistently exceed the expectations of your customer. We, CustomersFirst Now (CFN) are in the business of being the source for end-to-end customer delight. We offer a roadmap, CFN Solution Framework for our...