Quantifying the Customer Experience

Quantifying the Customer Experience

Many companies recognize that a focus on their customers experience at all touch points is a key component of a successful business strategy. Measuring and then enriching the overall customer experience has taken many forms, sometimes with mixed results. The analytics...
Customer Delight and US Health Care Industries

Customer Delight and US Health Care Industries

Customer delight is not just customer satisfaction. It is to consistently exceed the expectations of your customer. We, CustomersFirst Now (CFN) are in the business of being the source for end-to-end customer delight. We offer a roadmap, CFN Solution Framework for our...