Journey Mapping Interactive

Weekly Quick Start Training & Q&A Session for CFN Insight Trial Users
If you are interested in Quick Start Training to build your Journey Map, contact us today!

This is your opportunity to learn more about journey mapping.  Join us weekly for our drop-in Journey Mapping session – there is no need to pre-register.  Bring your questions, watch quick demonstrations, hear what your peers are working on.
– Not sure what journey maps are?
– Want to understand what Moments of Truth and Paint Points are?
– Interested in how to drive action from your journey map?
– Want to better understand Emotion Ratings?
– Learn how report scorecards bring the map to life…

At each session, we will present a short agenda and then open it up for questions from attendees. Learn more about any journey mapping and CX topics like these:

  • What is a touchpoint
  • What is a MOT
  • What is Pain point
  • Why important to see intersection
  • Why Accountability is so critical
  • How to drive action from Journey Maps
  • Emotion Ratings
  • How to Use a Journey Mapping Action Scorecard
  • How to leverage the power of custom views
  • CX Benefits of using a Journey Mapping Workflow

…and any other topic you want to talk about during this Q&A