ENGLEWOOD, Colo. – Sept. 26, 2017 – PRLog — CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, has been recognized as an Award Finalist in the Ventana Research Digital Innovation Awards in the Customer Excellence category.
This award recognizes technology providers that have introduced noteworthy innovations that advance business and IT. The Customer Excellence category is for the technology vendor that best exemplifies innovation in applications and technologies that support the engagement with customers for any purpose.
“We are excited to be on this Finalist list along with so many other great companies and excellent products,” says Kerri Nelson, CEO & President of CustomersFirst Now. “Being a Finalist is validation that our Journey Mapping framework is an extremely effective way for companies to optimize their Customer Experience improvements and track progress. Journey Mapping doesn’t end with the production of a map. For us, having built over 200 maps across 10+ industries, that’s where it begins. Journey Mapping is all about understanding a customer’s journey from their perspective, assigning accountability, and enabling the right actions to deliver the optimal customer experience,”
About CustomersFirst Now
CustomersFirst Now is a leading Customer Experience company helping our customers implement world-class CX and Customer Success programs. As part of our solution, we developed CFN Insight™, a groundbreaking Journey Mapping software that drives insights and actions that optimize the entire Customer Experience. We’ve found those companies who adopt our ‘Customers First’ approach experience better retention rates, increased revenue, and improved overall customer success. For a free trial or demo, please visit https://customersfirstnow.com/