Journey Mapping Quick-Start Program
Customer Experience is Quickly Becoming the Leading Indicator of Market Differentiation and Long-Term Company Success
Journey Mapping ‘Quick-Start’ Package
If you’ve already done some work on your customers’ journey and have sticky notes on a wall, spreadsheets, PowerPoints slides, or drawings of a “customer journey map”, we’ll help you leverage those types of static files. They are not easily suited to deep analysis, visualizations, reporting, or driving prioritized actions within your company that will help improve
We help you take your existing work and get up and running on our award-winning customer journey mapping platform, CFN Insight™, quickly and easily, to enable your company to make positive CX improvements.
What’s included in the Journey Mapping Quick Start?
1) Journey Map Conversion
- We’ll set up your first journey map spine by leveraging the information in maps that you may have previously created or create one from scratch
- We will build up to 5 drop-down menus and help you decide on naming conventions (Business Owner, Personas, Customer Segments)
- We’ll set up your Action Scorecard
2) On-Boarding & Training Session
- Journey Mapping Best Practices Onboard session
- Journey Mapping concepts & terminology
- How to apply Journey Mapping best practices to your maps
- How to build a journey map spine
- Review of key company metrics and specifications
- How to import/upload maps from Excel, PowerPoint, or image-based maps
3) CFN Insight™ License and On-Going Support
- CFN Insight™ Standard License with 2 authors and unlimited users
- Quarterly Check-in Call on journey map progress
Contact sales@CustomersFirstNow.com or call 1-877-774-2178 for more information or to sign up.
Next Generation Journey Mapping
Journey Mapping software is no longer just about producing a static snapshot of a customer journey. The next generation of Journey Mapping software is all about the data that you add, integrate, and collect over time, and what you can do with that data.
With data-driven maps, you can produce reports, filter different views, and discover patterns in your customers’ behavior and emotions that lead to resolving customer pain points. By adding survey data, NPS, or other customer satisfaction data points to the touchpoints, we can see where Moments of Truth for your customers are. This focuses your priority to fix those touchpoints that make the most difference first, leading to quickly improved customer satisfaction, acquisition, conversion and retention.
Introducing CFN Insight™- Journey Mapping So Advanced, it Acts as Your CX Workflow Solution
CFN Insight™ is the most advanced SaaS-based journey mapping software on the market. It is so advanced, the Customer Journey Map is only the start of what you can do. This software platform also acts as CX improvement framework so you can manage all touchpoints and ultimately make significant and fast improvements to your Customers’ Experience.
CFN Insight™ is all about delivering a best-in-class customer experience
With CFN Insight™, you can identify every customer touchpoint, assign a business owner who is accountable for improving the appropriate metrics and success of their touchpoints, and who can manage the workflow of changing and improving your overall CX.
- Understand your customer’s experience with your company and brand – highlighting strengths and immediate areas to improve
- Communicate findings with your internal teams to drive actions and improvements
- Leverage learnings and actions from maps to kick-start your CX or Customer Success program
- Optimize your customer journey to shorten the buying cycle and reduce churn
- Create exceptional customer experiences that link actions to improved financial results
Journey Mapping Education
Understanding the Value of Customer Journey Mapping
You Have a CX Journey Map – Now What?