CX Intelligence Report™: Best Practice Maturity by Industry


At CustomersFirst Now (CFN), we use our CFN Rating™ as an industry benchmarking measure of your organization’s Customer Experience (CX) effectiveness and we believe it is the main metric which ties customer delight to financial outcomes.

The CFN Rating™ is built based on a proven approach of implementing successful CX programs over the last 15 years and across hundreds of different customers that have driven the financial performance of a company based on a strong and predictable customer experience.

We analyzed our assessment database and have curated some important insights that are worth sharing in this report, such as average industry scores, the top best practices within each industry, and how company size affects CFN Rating™.