Senior CX Consultant
Nadine is a seasoned customer experience professional who has spent the last 17+ years helping a broad range of companies in financial services, education, manufacturing, healthcare, insurance and retail derive the value from experience management strategies that build customer and employee engagement and repeat business.
Prior to joining CFN team, Nadine founded Experience Activation, an
More than 25 years of experience building and running companies has taught Nadine how to deliver simple, measurable, bottom-line oriented results. Nadine translates experience management thought and theory into business strategy and action. Her experience in organization design helps clients drive behavior, culture, and systems to make customer experience a business discipline, not just a marketing strategy, by effectively facilitating organizational change.
Nadine’s expertise covers customer-centric strategy, experience audits, customer journey mapping, customer research, experience design, training and development and implementation. She has been a presenter for marketing events and a consultant for major corporations, including Allianz, Capital One, Deluxe Financial Services, Northwest Savings, GE, Penske Truck Leasing, Penske Logistics, Elsevier, Otis, Target, Allstate, Data Card, Blue Cross and Blue Shield of Minnesota, Brinker Restaurants, Sony Canada, Red Roof Inn, Red Lobster, Panda Express, Great Wolf Lodge Resorts, Royal Caribbean Cruise Lines, AMSI Dealerships and International Hairgoods.
Nadine holds a degree in Psychology from Concordia University, Saint Paul, Minnesota.